Rider/Captain/Cyclist Help Center

Rider/Captain/Cyclist Help Center

  • The vehicle I use to do the deliveries is not working. What should I do?

    Please, always be sure to check the condition of your vehicle before you go online to take orders.

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  • Customer said he forgot to use the promo code in this order.What should I do?

    In such a case, please inform the customer that the promo can not be applied to the current order. Try to convince the customer to proceed with this order. They […]

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  • My customer ordered on Pathao food by mistake. What should I do?

    In such a case, please verify the claim and inform the support team about the issue or cancel the order from the app.

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  • I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?

    In such a case, please inform the customer that the delivery time according to our policy is one hour. However, if you check with the restaurant and they in form […]

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  • I contacted the customer and he asked me take food from a different restaurant.What should I do?

    In such a case, please inform the customer of our policy. According to our policy, our foodmen/foodwomen can only deliver food from the restaurants available on the app. Or deliver […]

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  • What should I do if I accept an order request and the delivery address is more than 3 km?

    For such an instance, please inform our support team. The team will then look into your location and verify it. If your delivery location is 3 KM or less, then […]

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  • The restaurant ordered from is temporarily unavailable. What should I do?

    In such a case, please inform our support team and actions will be taken accordingly.

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  • My customer cancelled the order. What should I do?

    As the customer already cancelled the order, please wait for a new order. We hope the next order will be completely hassle free.

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  • My customer’s number is unreachable. What should I do?

    Please, continue to contact the customer. And be sure to inform our support team and they will take actions accordingly.

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  • The food my customer ordered is not available. What should I do?

    In such a case, please contact the customer. And in the case of an update or any other cancellation issue, please infrom the support team.

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  • Why is my account suspended? How can I withdraw it?

    To know the reason behind your suspension and duration, please call our helpline. To withdraw the suspension, you have to visit Pathao’s Walk in Support.

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  • How do I pay my due balance to Pathao?

    To pay your due amount via BKash follow the given steps: * Press *247# from your call log * Press 3 for payment * Type Merchant Bkash account: 01878187724 * […]

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  • How can I use Pathao Pay?

    CashIn: When a user makes a ride payment, cash inflow occurs. CashOut: To Withdraw Money – Open the pay window > click on ‘withdraw. Within 24 hours through bKash or […]

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  • How can I update my documents to Pathao?

    In order to update your document, please do the following: Take a clear photo or scan it and send it to us in the following ways: 1. Mail at: docs@pathao.com […]

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  • My app is not loading. What should I do?

    Please be sure to update your app to 2.5.1 version. After that, follow the steps mentioned below: Setting > Apps or Application Manager/Installed app > Google Play Service > Clear […]

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  • How do I report an issue/complain?

    If you face any inconvenience while using the Pathao platform, please report through the app and we will look into the matter. How to report an issue: Pathao App> Profile> […]

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  • How can I become a rider? What are the requirements (documents, training time schedule, address)?

    Please bring the following documents during your training session: NID Driver’s License (PROFESSIONAL/ NON-PROFESSIONAL) Vehicle Registration Paper Vehicle Tax Token Vehicle Insurance Paper Owner NID (if not the owner of the […]

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  • I didn’t get the right fare. How can it be adjusted?

    In such cases please inform us about the issue through the app. We will check the distance covered in your ride. We will then adjust the fare and get in […]

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  • I don’t get any ride requests. What should I do?

    To get request notification, please follow the steps below: On your phone, go to settings > Go to Sound & Notification > Go to notification settings > Select App Manager/ […]

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  • Why have I not received my quest amount/bonus?

    The reasons due to which you might not have received your quest/bonus payment are mentioned below: 1. If the payment details are incorrect / in case of bounced payments 2. […]

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  • Why is my account suspended? How can I withdraw it?

    To know the reason behind your suspension and duration, please call our helpline. To withdraw the suspension, you have to visit Pathao’s Walk in Support.

    Read More
  • How do I pay my due balance to Pathao?

    To pay your due amount via BKash follow the given steps: * Press *247# from your call log * Press 3 for payment * Type Merchant Bkash account: 01878187724 * […]

    Read More
  • How can I use Pathao Pay?

    CashIn: When a user makes a ride payment, cash inflow occurs. CashOut: To Withdraw Money – Open the pay window > click on ‘withdraw. Within 24 hours through bKash or […]

    Read More
  • How can I update my documents to Pathao?

    In order to update your document, please do the following: Take a clear photo or scan it and send it to us in the following ways: 1. Mail at: docs@pathao.com […]

    Read More
  • My app is not loading. What should I do?

    Please be sure to update your app to 2.5.1 version. After that, follow the steps mentioned below: Setting > Apps or Application Manager/Installed app > Google Play Service > Clear […]

    Read More
  • How do I report an issue/compain?

    If you face any inconvenience while using the Pathao platform, please report through the Pathao app and we will look into the matter. How to report an issue: Pathao App> […]

    Read More
  • How can I become a captain? What are the requirements?

    How can I become a captain? What are the requirements (documents, training time schedule, address)? Please bring the following documents during your training session: NID Driver’s License (PROFESSIONAL/ NON-PROFESSIONAL) Vehicle Registration […]

    Read More
  • I didn’t get the right fare. How can it be adjusted?

    Once informed, we will check the distance covered in your ride. We will then adjust the fare and get in touch with you.

    Read More
  • I don’t get any ride requests. What should I do?

    To get request notification, please follow the steps below: On your phone, go to settings > Go to Sound & Notification > Go to notification settings > Select App Manager/ […]

    Read More
  • I haven’t received my quest amount/bonus. What should I do?

    The reasons due to which you might not have received your quest/bonus payment are mentioned below: 1. If the payment details are incorrect / in case of bounced payments 2. […]

    Read More