Cyclist

Cyclist

  • The vehicle I use to do the deliveries is not working. What should I do?

    Please, always be sure to check the condition of your vehicle before you go online to take orders.

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  • Customer said he forgot to use the promo code in this order.What should I do?

    In such a case, please inform the customer that the promo can not be applied to the current order. Try to convince the customer to proceed with this order. They […]

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  • My customer ordered on Pathao food by mistake. What should I do?

    In such a case, please verify the claim and inform the support team about the issue or cancel the order from the app.

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  • I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?

    In such a case, please inform the customer that the delivery time according to our policy is one hour. However, if you check with the restaurant and they in form […]

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  • I contacted the customer and he asked me take food from a different restaurant.What should I do?

    In such a case, please inform the customer of our policy. According to our policy, our foodmen/foodwomen can only deliver food from the restaurants available on the app. Or deliver […]

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  • What should I do if I accept an order request and the delivery address is more than 3 km?

    For such an instance, please inform our support team. The team will then look into your location and verify it. If your delivery location is 3 KM or less, then […]

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  • The restaurant ordered from is temporarily unavailable. What should I do?

    In such a case, please inform our support team and actions will be taken accordingly.

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  • My customer cancelled the order. What should I do?

    As the customer already cancelled the order, please wait for a new order. We hope the next order will be completely hassle free.

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  • My customer’s number is unreachable. What should I do?

    Please, continue to contact the customer. And be sure to inform our support team and they will take actions accordingly.

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  • The food my customer ordered is not available. What should I do?

    In such a case, please contact the customer. And in the case of an update or any other cancellation issue, please infrom the support team.

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