• Help
• Merchant Help Center

Merchant Help Center

• Can I work with Pathao by integrating Pathao’s panel with my website?
• Does Pathao pick up parcels from merchants outside Dhaka?
• Pickup requests must be confirmed by how many hours per day?
• How can I complain about my delivery agent or any other delivery issue?
• If my delivery is late, what should I do?
• I don’t have a Facebook page/website, can I register as a merchant of Pathao?
• How can I track my order?
• What to do if a product is lost or damaged?
• How can I issue reports?
• How can I track orders from customers to customer service?
• How can I get the address of the customer service booking point from the customer?
• How to enjoy corporate delivery service?
• How to solve problems related to pick up?
• How can I get details about product check and return policy?
• Can the product be partially delivered in Pathao?
• Can product exchange be delivered in Pathao?
• What kind of products does Pathao Courier deliver?
• Does Pathao deliver to the Cantonment Area?
• How and for how long can I hold my product?
• How do I return a product from a customer / make an entry for Reverse Pickup?
• How to change payment methods?
• Through which method and how will I receive my payment?
• How can I make an entry for a partial order?
• How can I place bulk order / multiple orders at once?
• How to create same day delivery?
• How can I change my panel password?
• What can I do if I have trouble logging into the merchant panel?
• When is your last pick up time?
• How can I request for the store?
• Are there any weight or size restrictions for single or bulk parcels?
• How do I create an order in the panel?
• What kind of service do you provide?
• What is the minimum time required to complete the delivery?
• What is our delivery schedule?
• What is the coverage area of ​​PATHAO?
• Where is Pathao’s service available?
• What is the delivery charge inside or outside the city?