Merchant Help Center

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Merchant Help Center

  • Where is the Pathao Courier service available?

    We are currently available in 42 districts which are – Dhaka, Chattogram, Sylhet, Rajshahi, Comilla, Feni, Noakhali, Chandpur, Bogra, Sirajganj, Cox’s Bazar, Moulvibazar, Narsingdi, Tangail, Natore, Chapai-Nobabgong, Manikgong, Barishal, Faridpur, […]

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  • I need some information on your service. How can I contact you?

    In order to know more about your coverage areas, delivery time charges, payment method and such, call us at: or email at: support@pathao.com We will get back to you within […]

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  • How can I become a merchant on Pathao Courier?

    Please email the following details at: support@pathao.com Name Shop/Page Name Phone Number Mail ID Business Location You will then be contacted as soon as possible.

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  • How can I make a request to change general information?

    Please share your consignment ID at our hotline number: 09678100800 or email at: support@pathao.com if you want to change certain general information like: – Customer Name – Phone Number – […]

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  • How can I update my payment information?

    In order to update the information on your merchant panel, please email the information at: support@pathao.com We will then get back to you about the process in detail. For Banks: […]

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  • Is it possible for me to request you to hold my product for a longer time?

    According to our policy, we don’t keep any product for more than 3 days. However, if you would like to place such a request please send an email at: support@pathao.com […]

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  • How can I make a complaint about my delivery agent or some issues I faced for my delivery?

    Please send your customer details along with consignment ID with necessary attachments if needed at: support@pathao.com We will then look into the matter to investigate and get back to you […]

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  • My product was damaged/lost during the delivery. What should I do?

    Please send your customer details along with a picture of the damaged product if possible at: support@pathao.com We will then look into the matter to investigate and get back to […]

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  • How can I make a complaint about my delivery?

    If you want to make a compaint about my delivery agent or some issues you faced for your delivery, please send your customer details along with consignment ID with necessary […]

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  • There was a delay in my delivery/ my delivery had a routing issue. What should I do?

    For such cases, send an email at: support@pathao.com with the following details: – Customer details – Consignment ID Once the steps have been followed, our support team will take actions […]

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