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Merchant Help Center

  • Which type of product you deliver?
  • Is there any complain/issues about our Delivery/Pickup agent?
  • What to do when product got damaged/lost?
  • How can I issue a report?
  • How to change payment method?
  • What are your payment methods and process?
  • How can I track C2C delivery order?
  • Where can I find your C2C booking points?
  • What is the requirement for KAM Service?
  • How can avail Corporate Delivery service?
  • How to place request for Pickup and way to inform
  • How to avoid pickup related issues?
  • What is your pickup related issue resolving policy?
  • What is your product checking and return policy?
  • How can i hold my product and for how many days?
  • How to track orders from app?
  • How to track active orders?
  • What is the cut off time for pickup?
  • What is your delivery/pickup related guideline (packaging & weight)?
  • What is same day/fragile delivery?
  • How much time is required to deliver parcel?
  • What is your courier operation time?
  • Necessary information for Exchange & Reverse Pickup Process
  • How to Create store?
  • What is the Delivery & Return Charge?
  • How to cancel/edit order?
  • How to place reverse pick order?
  • How to place reverse pick order?
  • How to place Same day/Fragile order?
  • How to place bulk order?
  • How to place order?
  • How to provide 3rd party hub service?
  • How to do basic troubleshoot?
  • How to request for password reset?
  • What is your courier operation time?
  • What are the services you provide?
  • Parcel Type (Dimension & weight)
  • What is your coverage area?
  • How to become Delivery & Pickup agent?
  • How to register as a merchant?
  • Courier C2C – Frequently Asked Questions
  • Send a courier within 2-3 HOURS by availing EXPRESS DELIVERY service!
  • Pathao is serving “SAME DAY” delivery service!
  • Pathao courier is now serving in 64 districts of Bangladesh!
  • Select City, Zone & Area accurately to avoid routing error
  • REMEMBER proper packaging will ensure your product’s safety
  • Educate your customer to check the product in front of our Delivery agent
  • WEIGH your product after packaging and before sending it for delivery
  • What is Fragile / Express Delivery and what is the process of availing this?
  • How to use the Courier Merchant Panel?
  • How to view Active Order List?
  • How to apply Promo
  • How to reset the password?
  • How to order more than one together?
  • How to create a new order?
  • How to create / manage a store?
  • How to edit a merchant profile?
  • What is the delivery charge inside or outside the city?
  • How can I make a complaint about my delivery agent or some issues I faced for my delivery?
  • Is it possible for me to request you to hold my product for a longer time?
  • How can I update my payment information?
  • How can I update/change order related information?
  • How can I become a merchant on Pathao Courier?
  • Where is the Pathao Courier service available?
  • I need some information on your service. How can I contact you?
  • What to do when the product got damaged/lost?

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