Why is my account suspended? How can I withdraw it?

  • Latest update: November 4, 2018

Call our helpline to find out the reason and duration of your suspension and to withdraw suspension please visit the Pathao Walk-in-Support Center.

Helpline number: 13301

Address of Walk-in-Support Center:

City Address Office hours Holidays
Dhaka – Banani House: 72, Block: B, Road: 21, Banani, Dhaka.
Next to Banani Vidyaniketan School and South East University.
From 9.30am
6.30 pm
Fridays and public holidays
Dhaka- Mohammadpur 3rd Floor, Mohammadpur Krishi Market Shopping Complex, Ring Road, Next to Japan Garden City, Dhaka. From 9.30am
6.30 pm
Fridays and public holidays
Dhaka – Uttara House No: 56, Sector: 6, Road: 11, Dhaka-1230. From 9.30am
6.30 pm
Fridays and public holidays
Dhaka – Mirpur Mirpur: Plot # 06, Avenue # 03, Rupnagar C / A, Section – 02, Mirpur, Haji Road (Near Ibn Sina) From 9.30am
6.30 pm
Fridays and public holidays
Chittagong 8th Floor, Finlay Square, East Nasirabad, Chittagong 4210 From 10 am
5 pm
Fridays, Saturdays and public holidays
Sylhet Dishari-53, Hawapara (behind RN Tower), Chauhatta, Sylhet. From 10 am
5 pm
Fridays, Saturdays and public holidays