Rider Help Center
Rider
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How may I withdraw the amount from Digital Payment wallet?
Cyclist
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- The food my customer ordered is not available. What should I do?
- My customer’s number is unreachable. What should I do?
- My customer cancelled the order. What should I do?
- The restaurant ordered from is temporarily unavailable. What should I do?
- What should I do if I accept an order request and the delivery address is more than 3 km?
- I contacted the customer and he asked me take food from a different restaurant.What should I do?
- I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?
- My customer ordered on Pathao food by mistake. What should I do?
- Customer said he forgot to use the promo code in this order.What should I do?
- The vehicle I use to do the deliveries is not working. What should I do?
- How may I withdraw the amount from Digital Payment wallet?
Foodman slotting
- How to use Delivery Slots?
- If a foodman misses any slot, will he be eligible for a new slot and when will we be able to inform him about this?
- How long will each slot be?
- Is there any specific time for selecting slots?
- If all slots are filled up for a specific zone, the foodman who has tried lately for that zone and could not get any slot will be eligible for another slot of another zone?
- Can I select multiple subzones?
- How can I cancel my slot booking?
Captain
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?
- How may I withdraw the amount from Digital Payment wallet?
Topup
- What is Pathao Top-up?
- How to top up through Pathao App?
- What is the amount limit for top-up?
- Can I recharge different numbers other than my Pathao registered number?
- I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
- Why can I not find a mobile top-up option in my app?
- When can I get a refund?
- What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
- If I face any problem to pay with my card, how can I contact my bank?
- Do I need to pay extra to get this service?
- Can User use additional volume for all applications?
- What sort of benefit will I get if I top-up through Pathao as a driver?
- Do I need to adjust due before the top-up?
WIS (Walk In Support)/Training Centers
Mirpur
Flat- 2/A, House-44, Road-2, Block-E, Mirpur-12.
Mohammadpur
House 41/32, Block B, Road 3, Chan Mia Housing, Mohammadpur.
Lalkhan Bazar
Yahya Tower, 8th floor, 335, CDA Avenue, M.M. Ali Road, Lalkhan Bazar, Chattogram
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
WIC Working Hours
Every day from 10:00 AM to 6:00 PM
Pathao Rides (Bike)
Join as a Pathao Rider
Training Center Hours: 9:45 AM - 4:45 PM
Available Training Sessions:
- 10:00 AM
- 12:00 PM
- 2:00 PM
- 5:00 PM
* Choose any session that suits your schedule
Pathao Rides (Car)
Join as a Pathao Captain
Training Center Hours: 9:45 AM - 5:00 PM
* Participate in any available training session during these hours
Pathao Food
Join as a Pathao Foodman
Please arrive before:
- 10:45 AM
- 1:45 PM
WIC কর্ম সময়সূচী
প্রতিদিন সকাল ১০:০০ টা থেকে সন্ধ্যা ৬.০০ টা পর্যন্ত
পাঠাও রাইডস (বাইক)
নতুন জয়েনিং প্রোগ্রামে অংশগ্রহণের জন্য চলে আসুন
ট্রেনিং সেন্টারের সময়: সকাল ৯:৪৫ থেকে বিকাল ৪:৪৫
ট্রেনিং সেশন:
- সকাল ১০টা
- দুপুর ১২টা
- দুপুর ২টা
- বিকাল ৫টা
* আপনার পছন্দ অনুযায়ী যেকোনো একটি ট্রেনিং সেশনে অংশগ্রহণ করে আপনার একাউন্ট সচল করে নিন
পাঠাও রাইডস (কার)
নতুন জয়েনিং প্রোগ্রামে অংশগ্রহণের জন্য চলে আসুন
ট্রেনিং সেন্টারের সময়: সকাল ৯:৪৫ থেকে বিকাল ৫:০০
* ট্রেনিং সেশনে অংশগ্রহণ করে আপনার একাউন্ট সচল করে নিন
পাঠাও ফুড
নতুন জয়েনিং প্রোগ্রামে অংশগ্রহণের জন্য চলে আসুন
নির্ধারিত সময়:
- সকাল ১০:৪৫ এর মধ্যে
- দুপুর ১:৪৫ এর মধ্যে