Captain

Captain

  • How may I withdraw the amount from Digital Payment wallet?

    First, select Account option from Drive App Select Withdraw Write Withdraw amount Give the Pin Number Select Submit ** In case of bKash, amount will go instant, in case of […]

    Read More
  • How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?

    To add and manage multiple cars on the Pathao platform, become an Admiral today! If you have a car registered on your name driven by a driver and you want […]

    Read More
  • My app is not loading. What should I do?

    “Please be sure to update your app to latest version. After that, follow the steps mentioned below: Step 1: >Go to Setting > Apps or Application Manager/Installed app > Select […]

    Read More
  • I don’t get any requests. What should I do?

    “To get request notification, please follow the steps below: On your phone, Go to settings > According to your device select “Applications/Installed Apps/App Manager/Apps & Notification manager” > Find Pathao […]

    Read More
  • Why is my account suspended? How can I withdraw it?

    To know the reason behind your suspension and duration, please call our helpline. To withdraw the suspension, you have to visit Pathao’s Walk in Support.

    Read More
  • How do I pay my due balance to Pathao?

    To pay your due amount via BKash follow the given steps: * Press *247# from your call log * Press 3 for payment * Type Merchant Bkash account: 01878187724 * […]

    Read More
  • How can I use Pathao Pay?

    CashIn: When a user makes a ride payment, cash inflow occurs. CashOut: To Withdraw Money – Open the pay window > click on ‘withdraw. Within 24 hours through bKash or […]

    Read More
  • How can I update my documents to Pathao?

    In order to update your document, please do the following: Take a clear photo or scan it and send it to us in the following ways: 1. Mail at: [email protected] […]

    Read More
  • My app is not loading. What should I do?

    Please be sure to update your app to 2.5.1 version. After that, follow the steps mentioned below: Setting > Apps or Application Manager/Installed app > Google Play Service > Clear […]

    Read More
  • How do I report an issue/compain?

    If you face any inconvenience while using the Pathao platform, please report through the Pathao app and we will look into the matter. How to report an issue: Pathao App> […]

    Read More
  • How can I become a captain? What are the requirements?

    Please bring the following documents during your training session: NID Driver’s License (PROFESSIONAL/ NON-PROFESSIONAL) Vehicle Registration Paper Vehicle Tax Token Vehicle Insurance Paper Vehicle Fitness Paper (only for captains) Owner NID […]

    Read More
  • I didn’t get the right fare. How can it be adjusted?

    Once informed, we will check the distance covered in your ride. We will then adjust the fare and get in touch with you.

    Read More
  • I don’t get any ride requests. What should I do?

    To get request notification, please follow the steps below: On your phone, go to settings > Go to Sound & Notification > Go to notification settings > Select App Manager/ […]

    Read More
  • I haven’t received my quest amount/bonus. What should I do?

    The reasons due to which you might not have received your quest/bonus payment are mentioned below: 1. If the payment details are incorrect / in case of bounced payments 2. […]

    Read More