Rider

Rider

  • Why is my account suspended? How can I withdraw it?

    To know the reason behind your suspension and duration, please call our helpline. To withdraw the suspension, you have to visit Pathao’s Walk in Support.

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  • How do I pay my due balance to Pathao?

    To pay your due amount via BKash follow the given steps: * Press *247# from your call log * Press 3 for payment * Type Merchant Bkash account: 01878187724 * […]

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  • How can I use Pathao Pay?

    CashIn: When a user makes a ride payment, cash inflow occurs. CashOut: To Withdraw Money – Open the pay window > click on ‘withdraw. Within 24 hours through bKash or […]

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  • How can I update my documents to Pathao?

    In order to update your document, please do the following: Take a clear photo or scan it and send it to us in the following ways: 1. Mail at: docs@pathao.com […]

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  • My app is not loading. What should I do?

    Please be sure to update your app to 2.5.1 version. After that, follow the steps mentioned below: Setting > Apps or Application Manager/Installed app > Google Play Service > Clear […]

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  • How do I report an issue/complain?

    If you face any inconvenience while using the Pathao platform, please report through the app and we will look into the matter. How to report an issue: Pathao App> Profile> […]

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  • How can I become a rider? What are the requirements (documents, training time schedule, address)?

    Please bring the following documents during your training session: •National ID/Passport •Bike Registration Document •License (PROFESSIONAL/ NON-PROFESSIONAL) For more details, please attend the training sessions mentioned as follows: 1. Mirpur: […]

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  • I didn’t get the right fare. How can it be adjusted?

    In such cases please inform us about the issue through the app. We will check the distance covered in your ride. We will then adjust the fare and get in […]

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  • I don’t get any ride requests. What should I do?

    To get request notification, please follow the steps below: On your phone, go to settings > Go to Sound & Notification > Go to notification settings > Select App Manager/ […]

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  • Why have I not received my quest amount/bonus?

    The reasons due to which you might not have received your quest/bonus payment are mentioned below: 1. If the payment details are incorrect / in case of bounced payments 2. […]

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