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• User Help Center

User Help Center

• Pay Later – Frequently Asked Questions
• Will my purchase add point to Pathao points?
• How can I get a discount or offers?
• How can I raise my Complaints?
• Is there any warranty for purchased products?
• Is my account information secure?
• Can I return products after receiving it?
• How do I pay ?
• How can I buy from Pathao Shop?
• How do you ensure the quality of the product?
• What products are available at Pathao Shop?
• Why should I choose Pathao Shop?
• How It Is Different From Pathao Parcel and Courier?
• What is Pathao Shop?
• Can User use additional volume for all applications?
• Do I need to pay extra to get this service?
• If I face any problem to pay with my card, how can I contact my bank?
• What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
• When can I get a refund?
• What sort of benefit will I get if I top-up through Pathao as a user?
• Why can I not find a mobile top-up option in my app?
• I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
• Can I recharge different numbers other than my Pathao registered number?
• What is the amount limit for top-up?
• How to top up through Pathao App?
• What is Pathao Top-up?
• How do I report an issue/complain?
• My delivery agent’s number is unreachable. What should I do?
• I got the wrong food. What should I do?
• I want to order food and get it after 2 hours or more. Is it possible?
• I want to order from a restaurant that is not in the app. Possible?
• I forgot to apply promo code on my food order. What can I do now?
• The delivery agent canceled my order. What should I do?
• The delivery agent refused to take my order. What can I do?
• I ordered the food by mistake. What should I do?
• The food I want is not available. What should I do?
• How many people can get on a Pathao Car?
• My app is not working. What should I do?
• Driver drove dangerously/misbehaved. How can I report it?
• My rider didn’t carry an extra helmet. How can I report it?
• How can I get a promo code?
• I was overcharged, please refund!