User Help Center

User Help Center

  • My foodman’s number is unreachable. What should I do?

      We’re extremely sorry about the inconvenience. Please, inform our support team and we will take actions accordingly to help you.

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  • I got the wrong food. What should I do?

      We’re extremely sorry for the inconvenience. Please report this issue through our app with a photo of the food or you can also immediately contact our support team with […]

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  • I want to order food and get it after 2 hours or more. Is it possible?

      According to our policy, you are supposed to get your food within just 1 hour of placing an order so it will not be possible to deliver it after […]

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  • I want to order from a restaurant that is not in the app. Possible?

      According to our policy, you can only order from the restaurants available on the app. So, it is not possible for you to order from a restaurant that is […]

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  • I forgot to apply promo code on my food order. What can I do now?

      Since you’ve already placed an order, you will need to proceed with the current order. Please remember to apply the promo on your next order and you will have […]

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  • The foodman cancelled my order. What should I do?

      We’re extremely sorry for the inconvenience. Please, place your order again from the same restaurant and your desired food will be delivered to you by another nearby foodman/foodwoman.

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  • The foodman/woman refused to take my order. What can I do?

      In case of such a situation, please inform our support team immediately and we will work on it accordingly.

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  • I ordered the food by mistake. What should I do?

      In case of such a situation, please inform our delivery agent (foodman/foodwoman) about this. You can also inform our support team immediately and we will work on it accordingly.

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  • The food I want is not available. What should I do?

    We are extremely sorry for the inconvenience. Please choose a different restaurant from our app to place an order.

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  • How many people can get on a Pathao Car?

      We recommend a maximum of 4 people in one car.

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  • Captain drove dangerously/misbehaved. How can I report it?

      In case a Captain puts you at risk in any way, you can ask him to slow the car down or ask him to park at a safe place […]

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  • In which cities can I get Pathao Cars?

    Pathao’s on-demand car-hailing service is currently available in Dhaka, Chattogram, Sylhet, Narayanganj and Gazipur. We wish to expand to more cities soon. Stay connected to Pathao for the updates.

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  • What is Pathao car’s fare policy?

      Check out Pathao’s fare policy for different cities below: N.B. The prices may vary based on demand.  The fare will be calculated by the app. Fares in Dhaka For Car […]

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  • How can I get a promo code?

      Get 50% discount on your first car/bike ride using your friends invite/referral code. We also send promo codes to our regular customers through SMS and app notification, regularly. Be […]

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  • How can I become a captain? What are the requirements?

    There are certain requirements that have to be met before becoming a Pathao Captain. Please bring the following documents during your training session: • National ID/Passport • Car Registration and […]

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  • My app is not working. What should I do?

    In case your app is not working, follow the steps below: Go to your phone’s settings option> Go to App Settings> Go to Maps> Clear Cache> Clear Cache of your […]

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  • Rider drove dangerously/misbehaved. How can I report it?

      In case a rider puts you at risk in any way, you can ask the rider to slow the bike down or ask him to park at a safe […]

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  • My rider didn’t carry an extra helmet. How can I report it?

        If the rider doesn’t give you a helmet, you have the right to cancel the ride because it is mandatory for all riders to carry an extra helmet […]

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  • In which cities can I get Pathao?

      Pathao’s services are currently available in Dhaka, Chattogram, Sylhet, Narayanganj, Gazipur and Kathmandu. Pathao’s Courier service is available in 42 districts throughout Bangladesh. We try our best to bring our […]

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  • What is Pathao’s fare policy?

      Check out Pathao’s fare policy for different cities below: N.B. Fare may vary due to demand/surge Fares in Dhaka For Bikes Base fare – Tk 25 Per KM – […]

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  • How can I get a promo code?

    You can get 50% discount on your first bike ride using your friends’ invite/referral code. We also send promo codes to our regular customers through SMS and app notification, regularly. […]

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  • How can I become a captain? What are the requirements?

    Please bring the following documents during your training session: •National ID/Passport •Bike Registration Document •License (PROFESSIONAL/ NON-PROFESSIONAL) For more details, please attend the training sessions. 1. Mirpur: House-613, 4th floor, […]

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  • How Can I Report an Issue/Complain?

    If you face any inconvenience while using the Pathao platform, please report through the Pathao app and we will look into the matter. How to report an issue: Pathao App> […]

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  • I was overcharged, please refund!

    If you experience overcharging because of GPS error/miscalculation, please report an issue through your user app following below process Pathao App> History> Report Issue> I would like a refund> I […]

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