Bike

• How can I get a promo code?

    Get 50% discount on your first car/bike ride using your friends invite/referral code. We also send promo codes to our regular customers through SMS and app notification, regularly. Be […]

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• My app is not working. What should I do?

  In case your app is not working, follow the steps below: Go to your phone’s settings option> Go to App Settings> Go to Maps> Clear Cache> Clear Cache of your […]

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• Rider drove dangerously/misbehaved. How can I report it?

    In case a rider puts you at risk in any way, you can ask the rider to slow the bike down or ask him to park at a safe […]

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• My rider didn’t carry an extra helmet. How can I report it?

      If the rider doesn’t give you a helmet, you have the right to cancel the ride because it is mandatory for all riders to carry an extra helmet […]

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• In which cities can I get Pathao?

    Pathao’s services are currently available in Dhaka, Chattogram, Sylhet, Narayanganj, Gazipur and Kathmandu. Pathao’s Courier service is available in 42 districts throughout Bangladesh. We try our best to bring our […]

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• What is Pathao’s fare policy?

  Check out Pathao’s fare policy for different cities below: N.B. The fare may vary due to demand/surge Fares in Dhaka For Bikes Base fare – Tk 25 Per KM – […]

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• How can I get a promo code?

  You can get 50% discount on your first bike ride using your friends’ invite/referral code. We also send promo codes to our regular customers through SMS and app notification, regularly. […]

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• How can I become a captain? What are the requirements?

  Please bring the following documents during your training session: •National ID/Passport •Bike Registration Document •License (PROFESSIONAL/ NON-PROFESSIONAL) For more details, please attend the training sessions. 1. Mirpur: House-613, 4th floor, […]

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• How Can I Report an Issue/Complain?

  If you face any inconvenience while using the Pathao platform, please report through the Pathao app and we will look into the matter. How to report an issue: Pathao App> […]

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• I was overcharged, please refund!

  If you experience overcharging because of GPS error/miscalculation, please report an issue through your user app following below process Pathao App> History> Report Issue> I would like a refund> I […]

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