User Help Center
Bike
- I was overcharged, please refund!
- How can I get a promo code?
- My rider didn’t carry an extra helmet. How can I report it?
- Driver drove dangerously/misbehaved. How can I report it?
- My app is not working. What should I do?
- How do I report an issue/complain?
Food
- I was overcharged, please refund!
- How can I get a promo code?
- My app is not working. What should I do?
- The food I want is not available. What should I do?
- I ordered the food by mistake. What should I do?
- The delivery agent refused to take my order. What can I do?
- The delivery agent canceled my order. What should I do?
- I forgot to apply promo code on my food order. What can I do now?
- I want to order from a restaurant that is not in the app. Possible?
- I want to order food and get it after 2 hours or more. Is it possible?
- I got the wrong food. What should I do?
- My delivery agent’s number is unreachable. What should I do?
- How do I report an issue/complain?
Parcel
- My app is not working. What should I do?
- My delivery agent’s number is unreachable. What should I do?
- How do I report an issue/complain?
Pathao Shop
- I was overcharged, please refund!
- My app is not working. What should I do?
- How do I report an issue/complain?
- What is Pathao Shop?
- How It Is Different From Pathao Parcel and Courier?
- Why should I choose Pathao Shop?
- What products are available at Pathao Shop?
- How do you ensure the quality of the product?
- How can I buy from Pathao Shop?
- How do I pay ?
- Can I return products after receiving it?
- Is my account information secure?
- Is there any warranty for purchased products?
- How can I raise my Complaints?
- How can I get a discount or offers?
- Will my purchase add point to Pathao points?
Car
- I was overcharged, please refund!
- How can I get a promo code?
- Driver drove dangerously/misbehaved. How can I report it?
- My app is not working. What should I do?
- How many people can get on a Pathao Car?
- How do I report an issue/complain?
Topup
- My app is not working. What should I do?
- What is Pathao Top-up?
- How to top up through Pathao App?
- What is the amount limit for top-up?
- Can I recharge different numbers other than my Pathao registered number?
- I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
- Why can I not find a mobile top-up option in my app?
- What sort of benefit will I get if I top-up through Pathao as a user?
- When can I get a refund?
- What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
- If I face any problem to pay with my card, how can I contact my bank?
- Do I need to pay extra to get this service?
- Can User use additional volume for all applications?
Pay later
WIS (Walk In Support)/Training Centers
Banani
House 72, Block B, Road 21, Banani, Dhaka. (Adjacent to Banani Bidyaniketan School)
Mirpur
Plot 06, Avenue 03, Rupnagar C/A, Section 02, Mirpur, Dhaka. (Near Sheyalbari Mor, close to Ibn Sina)
Mohammadpur
2nd Floor, Mohammadpur Krishi Market Shopping Complex, Mohammadpur, Dhaka. (Near Ring Road, Japan Garden City)
Uttara
House 35, Road 1, Sector 5, Uttara, Dhaka - 1230. (Testy Treat Building)
Lalkhan Bazar
Yahya Tower, 8th floor, 335, CDA Avenue, M.M. Ali Road, Lalkhan Bazar, Chattogram
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
WIS Timing: Every day 9:30 AM to 7:30 PM
WIS Timing: প্রতিদিন সকাল ৯:৩০ থেকে সন্ধ্যা ৭:৩০ পর্যন্ত
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
Pathao Bike and Pathao Car: To join as a Pathao rider or captain, please come to our training center.
Every Saturday to Thursday: 9:45 AM to 11:30 AM Or, 3:00 PM to 4:30 PM
Pathao Food: To join as a Pathao foodman please come to our training center.
Every Saturday to Thursday: 10:00 AM to 2:30 PM
পাঠাও রাইডস এবং পাঠাও কারস: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: সকাল ৯ঃ৪৫ টা থেকে ১১ঃ৩০ টার মধ্যে অথবা বিকাল ৩ঃ০০ টা থেকে ৪ঃ৩০ টার মধ্যে
পাঠাও ফুড: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: দুপুর ১ঃ০০ টা থেকে ২ঃ০০ টার মধ্যে