User Help Center
Bike
- I was overcharged, please refund!
- How can I get a promo code?
- My rider didn’t carry an extra helmet. How can I report it?
- Driver drove dangerously/misbehaved. How can I report it?
- My app is not working. What should I do?
- How do I report an issue/complain?
Food
- I was overcharged, please refund!
- How can I get a promo code?
- My app is not working. What should I do?
- The food I want is not available. What should I do?
- I ordered the food by mistake. What should I do?
- The delivery agent refused to take my order. What can I do?
- The delivery agent canceled my order. What should I do?
- I forgot to apply promo code on my food order. What can I do now?
- I want to order from a restaurant that is not in the app. Possible?
- I want to order food and get it after 2 hours or more. Is it possible?
- I got the wrong food. What should I do?
- My delivery agent’s number is unreachable. What should I do?
- How do I report an issue/complain?
Parcel
- My app is not working. What should I do?
- My delivery agent’s number is unreachable. What should I do?
- How do I report an issue/complain?
Pathao Shop
- I was overcharged, please refund!
- My app is not working. What should I do?
- How do I report an issue/complain?
- What is Pathao Shop?
- How It Is Different From Pathao Parcel and Courier?
- Why should I choose Pathao Shop?
- What products are available at Pathao Shop?
- How do you ensure the quality of the product?
- How can I buy from Pathao Shop?
- How do I pay ?
- Can I return products after receiving it?
- Is my account information secure?
- Is there any warranty for purchased products?
- How can I raise my Complaints?
- How can I get a discount or offers?
- Will my purchase add point to Pathao points?
Car
- I was overcharged, please refund!
- How can I get a promo code?
- Driver drove dangerously/misbehaved. How can I report it?
- My app is not working. What should I do?
- How many people can get on a Pathao Car?
- How do I report an issue/complain?
Topup
- My app is not working. What should I do?
- What is Pathao Top-up?
- How to top up through Pathao App?
- What is the amount limit for top-up?
- Can I recharge different numbers other than my Pathao registered number?
- I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
- Why can I not find a mobile top-up option in my app?
- What sort of benefit will I get if I top-up through Pathao as a user?
- When can I get a refund?
- What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
- If I face any problem to pay with my card, how can I contact my bank?
- Do I need to pay extra to get this service?
- Can User use additional volume for all applications?
Pay later
WIS (Walk In Support)/Training Centers
Banani
House 72, Block B, Road 21, Banani, Dhaka (Beside Banani Bidyaniketan School & South East University)
Mirpur
Plot 06, Avenue 03, Rupnagar C/A. Section 02, Mirpur, Dhaka (Beside Ibn Sina)
Mohammadpur
3rd Floor, Krishi Market Shopping Complex, Ring Road, Mohammadpur, Dhaka
Uttara
House 56, Sector 06, Road 11, Uttara, Dhaka
Nasirabaad
ফ্ল্যাট নং এ-৩, ৩য় তলা, লাক্সারি হাইট্স, ২০৯২, জাকির হোসেন রোড বাইলেইন, (হোটেল লর্ড'স ইন এর পাশের গলি), নাসিরাবাদ, চট্টগ্রাম।
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
WIS Timing: Every day 9:30 AM to 7:30 PM
WIS Timing: প্রতিদিন সকাল ৯:৩০ থেকে সন্ধ্যা ৭:৩০ পর্যন্ত
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
Pathao Bike and Pathao Car: To join as a Pathao rider or captain, please come to our training center.
Every Saturday to Thursday: 9:45 AM to 11:30 AM Or, 3:00 PM to 4:30 PM
Pathao Food: To join as a Pathao foodman please come to our training center.
Every Saturday to Thursday: 10:00 AM to 2:30 PM
পাঠাও রাইডস এবং পাঠাও কারস: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: সকাল ৯ঃ৪৫ টা থেকে ১১ঃ৩০ টার মধ্যে অথবা বিকাল ৩ঃ০০ টা থেকে ৪ঃ৩০ টার মধ্যে
পাঠাও ফুড: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: দুপুর ১ঃ০০ টা থেকে ২ঃ০০ টার মধ্যে