Merchant Help Center
Courier Merchant
- What is the delivery charge inside or outside the city?
- Where is Pathao’s service available?
- What is the coverage area of PATHAO?
- What is our delivery schedule?
- What is the minimum time required to complete the delivery?
- What kind of service do you provide?
- How do I create an order in the panel?
- Are there any weight or size restrictions for single or bulk parcels?
- How can I request for the store?
- When is your last pick up time?
- What can I do if I have trouble logging into the merchant panel?
- How can I change my panel password?
- How to create same day delivery?
- How can I place bulk order / multiple orders at once?
- How can I make an entry for a partial order?
- Through which method and how will I receive my payment?
- How to change payment methods?
- How do I return a product from a customer / make an entry for Reverse Pickup?
- How and for how long can I hold my product?
- Does Pathao deliver to the Cantonment Area?
- What kind of products does Pathao Courier deliver?
- Can product exchange be delivered in Pathao?
- Can the product be partially delivered in Pathao?
- How can I get details about product check and return policy?
- How to solve problems related to pick up?
- How to enjoy corporate delivery service?
- How can I get the address of the customer service booking point from the customer?
- How can I track orders from customers to customer service?
- How can I issue reports?
- What to do if a product is lost or damaged?
- How can I track my order?
- I don’t have a Facebook page/website, can I register as a merchant of Pathao?
- If my delivery is late, what should I do?
- How can I complain about my delivery agent or any other delivery issue?
- Pickup requests must be confirmed by how many hours per day?
- Does Pathao pick up parcels from merchants outside Dhaka?
- Can I work with Pathao by integrating Pathao’s panel with my website?
WIS (Walk In Support)/Training Centers
Banani
House 72, Block B, Road 21, Banani, Dhaka. (Adjacent to Banani Bidyaniketan School)
Mirpur
Plot 06, Avenue 03, Rupnagar C/A, Section 02, Mirpur, Dhaka. (Near Sheyalbari Mor, close to Ibn Sina)
Mohammadpur
2nd Floor, Mohammadpur Krishi Market Shopping Complex, Mohammadpur, Dhaka. (Near Ring Road, Japan Garden City)
Uttara
House 35, Road 1, Sector 5, Uttara, Dhaka - 1230. (Testy Treat Building)
Lalkhan Bazar
Yahya Tower, 8th floor, 335, CDA Avenue, M.M. Ali Road, Lalkhan Bazar, Chattogram
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
WIS Timing: Every day 9:30 AM to 7:30 PM
WIS Timing: প্রতিদিন সকাল ৯:৩০ থেকে সন্ধ্যা ৭:৩০ পর্যন্ত
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
Pathao Bike and Pathao Car: To join as a Pathao rider or captain, please come to our training center.
Every Saturday to Thursday: 9:45 AM to 11:30 AM Or, 3:00 PM to 4:30 PM
Pathao Food: To join as a Pathao foodman please come to our training center.
Every Saturday to Thursday: 10:00 AM to 2:30 PM
পাঠাও রাইডস এবং পাঠাও কারস: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: সকাল ৯ঃ৪৫ টা থেকে ১১ঃ৩০ টার মধ্যে অথবা বিকাল ৩ঃ০০ টা থেকে ৪ঃ৩০ টার মধ্যে
পাঠাও ফুড: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: দুপুর ১ঃ০০ টা থেকে ২ঃ০০ টার মধ্যে