Merchant Help Center
Courier Merchant
- Where is Pathao’s service available?
- What is the coverage area of PATHAO?
- What is our delivery schedule?
- What is the minimum time required to complete the delivery?
- What kind of service do you provide?
- How do I create an order in the panel?
- Are there any weight or size restrictions for single or bulk parcels?
- How can I request for the store?
- When is your last pick up time?
- What can I do if I have trouble logging into the merchant panel?
- How can I change my panel password?
- How to create same day delivery?
- How can I place bulk order / multiple orders at once?
- How can I make an entry for a partial order?
- Through which method and how will I receive my payment?
- How to change payment methods?
- How do I return a product from a customer / make an entry for Reverse Pickup?
- How and for how long can I hold my product?
- Does Pathao deliver to the Cantonment Area?
- What kind of products does Pathao Courier deliver?
- Can product exchange be delivered in Pathao?
- Can the product be partially delivered in Pathao?
- How can I get details about product check and return policy?
- How to solve problems related to pick up?
- How to enjoy corporate delivery service?
- How can I get the address of the customer service booking point from the customer?
- How can I track orders from customers to customer service?
- How can I issue reports?
- What to do if a product is lost or damaged?
- How can I track my order?
- I don’t have a Facebook page/website, can I register as a merchant of Pathao?
- If my delivery is late, what should I do?
- How can I complain about my delivery agent or any other delivery issue?
- Pickup requests must be confirmed by how many hours per day?
- Does Pathao pick up parcels from merchants outside Dhaka?
- Can I work with Pathao by integrating Pathao’s panel with my website?
- What is the delivery charge inside or outside the city?
InstaPay Plus Payment Guide for Merchants
- 1. What is InstaPay Plus Payment?
- 2. How is the InstaPay Plus Amount Calculated?
- 3. How to Withdraw InstaPay Plus?
- 4. Fees & Charges
- 5. How Repayment Works
- 6. Important Things to Know
- 7. When You May Not Be Able to Withdraw
- 8. What is InstaPay On-Demand?
- 9. How is On-Demand different from regular InstaPay?
- 10. Who can use InstaPay On-Demand?
- 11. Where can I find the On-Demand withdrawal option?
WIS (Walk In Support)/Training Centers
Banani
Jahanara Garden, House: 103, Road: 13/A, Block: C, Banani, Dhaka.
Mirpur
House: 44, Road: 02, Block: E, 2nd Floor (Flat: 2/A), Mirpur 12, Dhaka.
Mohammadpur
House: 41/32, Road: 03, Block: B, 2nd Floor, Chan Mia Housing, Mohammadpur, Dhaka.
Lalkhan Bazar
Yahya Tower, 8th floor, 335, CDA Avenue, M.M. Ali Road, Lalkhan Bazar, Chattogram
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
| Training Type | Training Time | WIC Office | Required Documents |
|---|---|---|---|
| Food | 11:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 2:00 PM | |||
| Bike | 10:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 12:00 PM | |||
| 2:00 PM | |||
| 4:00 PM | |||
| 5:00 PM | |||
| Car | 10:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 11:00 AM | |||
| 12:00 PM | |||
| 1:00 PM | |||
| 2:00 PM | |||
| 3:00 PM | |||
| 4:00 PM | |||
| 5:00 PM | |||
| Parcel | 10:00 AM to 4:00 PM | Banani, Mohammadpur, and Mirpur |
|
| প্রশিক্ষণের ধরণ | প্রশিক্ষণের সময় | WIC অফিস | প্রয়োজনীয় ডকুমেন্ট |
|---|---|---|---|
| ফুড | সকাল ১১:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| দুপুর ২:০০ টা | |||
| বাইক | সকাল ১০:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| সকাল ১২:০০ টা | |||
| দুপুর ২:০০ টা | |||
| বিকাল ৪:০০ টা | |||
| বিকাল ৫:০০ টা | |||
| কার | সকাল ১০:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| সকাল ১১:০০ টা | |||
| দুপুর ১২:০০ টা | |||
| দুপুর ১:০০ টা | |||
| দুপুর ২:০০ টা | |||
| দুপুর ৩:০০ টা | |||
| বিকাল ৪:০০ টা | |||
| বিকাল ৫:০০ টা | |||
| পার্সেল | সকাল ১০:০০ টা থেকে বিকাল ৪:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|