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• Rider/Captain/Cyclist Help Center

Rider/Captain/Cyclist Help Center

• How can I cancel my slot booking?
• Can I select multiple subzones?
• If all slots are filled up for a specific zone, the foodman who has tried lately for that zone and could not get any slot will be eligible for another slot of another zone?
• Is there any specific time for selecting slots?
• How long will each slot be?
• If a foodman misses any slot, will he be eligible for a new slot and when will we be able to inform him about this?
• How to use Delivery Slots?
• Do I need to adjust due before the top-up?
• What sort of benefit will I get if I top-up through Pathao as a driver?
• Can User use additional volume for all applications?
• Do I need to pay extra to get this service?
• If I face any problem to pay with my card, how can I contact my bank?
• What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
• When can I get a refund?
• Why can I not find a mobile top-up option in my app?
• I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
• Can I recharge different numbers other than my Pathao registered number?
• What is the amount limit for top-up?
• How to top up through Pathao App?
• What is Pathao Top-up?
• How may I withdraw the amount from Digital Payment wallet?
• How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?
• The vehicle I use to do the deliveries is not working. What should I do?
• Customer said he forgot to use the promo code in this order.What should I do?
• My customer ordered on Pathao food by mistake. What should I do?
• I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?
• I contacted the customer and he asked me take food from a different restaurant.What should I do?
• What should I do if I accept an order request and the delivery address is more than 3 km?
• The restaurant ordered from is temporarily unavailable. What should I do?
• My customer cancelled the order. What should I do?
• My customer’s number is unreachable. What should I do?
• The food my customer ordered is not available. What should I do?
• Why is my account suspended? How can I withdraw it?
• How do I pay my due balance to Pathao?
• How can I use Digital Payment?
• How can I update my documents to Pathao?
• My app is not loading. What should I do?
• How do I report an issue/complain?
• How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
• I didn’t get the right fare. How can it be adjusted?
• I don’t get any requests. What should I do?
• Why have I not received my quest amount/bonus?