Rider Help Center
Rider
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How may I withdraw the amount from Digital Payment wallet?
Cyclist
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- The food my customer ordered is not available. What should I do?
- My customer’s number is unreachable. What should I do?
- My customer cancelled the order. What should I do?
- The restaurant ordered from is temporarily unavailable. What should I do?
- What should I do if I accept an order request and the delivery address is more than 3 km?
- I contacted the customer and he asked me take food from a different restaurant.What should I do?
- I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?
- My customer ordered on Pathao food by mistake. What should I do?
- Customer said he forgot to use the promo code in this order.What should I do?
- The vehicle I use to do the deliveries is not working. What should I do?
- How may I withdraw the amount from Digital Payment wallet?
Foodman slotting
- How to use Delivery Slots?
- If a foodman misses any slot, will he be eligible for a new slot and when will we be able to inform him about this?
- How long will each slot be?
- Is there any specific time for selecting slots?
- If all slots are filled up for a specific zone, the foodman who has tried lately for that zone and could not get any slot will be eligible for another slot of another zone?
- Can I select multiple subzones?
- How can I cancel my slot booking?
Captain
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?
- How may I withdraw the amount from Digital Payment wallet?
Topup
- What is Pathao Top-up?
- How to top up through Pathao App?
- What is the amount limit for top-up?
- Can I recharge different numbers other than my Pathao registered number?
- I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
- Why can I not find a mobile top-up option in my app?
- When can I get a refund?
- What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
- If I face any problem to pay with my card, how can I contact my bank?
- Do I need to pay extra to get this service?
- Can User use additional volume for all applications?
- What sort of benefit will I get if I top-up through Pathao as a driver?
- Do I need to adjust due before the top-up?
WIS (Walk In Support)/Training Centers
Banani
House 72, Block B, Road 21, Banani, Dhaka (Beside Banani Bidyaniketan School & South East University)
Mirpur
Plot 06, Avenue 03, Rupnagar C/A. Section 02, Mirpur, Dhaka (Beside Ibn Sina)
Mohammadpur
3rd Floor, Krishi Market Shopping Complex, Ring Road, Mohammadpur, Dhaka
Uttara
House 56, Sector 06, Road 11, Uttara, Dhaka
Nasirabaad
ফ্ল্যাট নং এ-৩, ৩য় তলা, লাক্সারি হাইট্স, ২০৯২, জাকির হোসেন রোড বাইলেইন, (হোটেল লর্ড'স ইন এর পাশের গলি), নাসিরাবাদ, চট্টগ্রাম।
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
WIS Timing: Every day 9:30 AM to 7:30 PM
WIS Timing: প্রতিদিন সকাল ৯:৩০ থেকে সন্ধ্যা ৭:৩০ পর্যন্ত
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
Pathao Bike and Pathao Car: To join as a Pathao rider or captain, please come to our training center.
Every Saturday to Thursday: 9:45 AM to 11:30 AM Or, 3:00 PM to 4:30 PM
Pathao Food: To join as a Pathao foodman please come to our training center.
Every Saturday to Thursday: 10:00 AM to 2:30 PM
পাঠাও রাইডস এবং পাঠাও কারস: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: সকাল ৯ঃ৪৫ টা থেকে ১১ঃ৩০ টার মধ্যে অথবা বিকাল ৩ঃ০০ টা থেকে ৪ঃ৩০ টার মধ্যে
পাঠাও ফুড: এর জয়েনিং প্রোগ্রামে অংশগ্রহনের জন্যে চলে আসুন
প্রতি শনিবার থেকে বৃহস্পতিবার: দুপুর ১ঃ০০ টা থেকে ২ঃ০০ টার মধ্যে