Rider Help Center
Rider
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How may I withdraw the amount from Digital Payment wallet?
Cyclist
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- The food my customer ordered is not available. What should I do?
- My customer’s number is unreachable. What should I do?
- My customer cancelled the order. What should I do?
- The restaurant ordered from is temporarily unavailable. What should I do?
- What should I do if I accept an order request and the delivery address is more than 3 km?
- I contacted the customer and he asked me take food from a different restaurant.What should I do?
- I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?
- My customer ordered on Pathao food by mistake. What should I do?
- Customer said he forgot to use the promo code in this order.What should I do?
- The vehicle I use to do the deliveries is not working. What should I do?
- How may I withdraw the amount from Digital Payment wallet?
Foodman slotting
- How to use Delivery Slots?
- If a foodman misses any slot, will he be eligible for a new slot and when will we be able to inform him about this?
- How long will each slot be?
- Is there any specific time for selecting slots?
- If all slots are filled up for a specific zone, the foodman who has tried lately for that zone and could not get any slot will be eligible for another slot of another zone?
- Can I select multiple subzones?
- How can I cancel my slot booking?
Captain
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a Pathao Driver? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Digital Payment?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?
- How may I withdraw the amount from Digital Payment wallet?
Topup
- What is Pathao Top-up?
- How to top up through Pathao App?
- What is the amount limit for top-up?
- Can I recharge different numbers other than my Pathao registered number?
- I paid the amount for top-up through Pathao App and the money was deducted from my bKash/ iPay/ Upay/ ok wallet account. I did not get my top-up yet, so I need a refund.
- Why can I not find a mobile top-up option in my app?
- When can I get a refund?
- What do I do if there are technical problems and my internet connection is disconnected in the middle of the process?
- If I face any problem to pay with my card, how can I contact my bank?
- Do I need to pay extra to get this service?
- Can User use additional volume for all applications?
- What sort of benefit will I get if I top-up through Pathao as a driver?
- Do I need to adjust due before the top-up?
WIS (Walk In Support)/Training Centers
Banani
Jahanara Garden, House: 103, Road: 13/A, Block: C, Banani, Dhaka.
Mirpur
House: 44, Road: 02, Block: E, 2nd Floor (Flat: 2/A), Mirpur 12, Dhaka.
Mohammadpur
House: 41/32, Road: 03, Block: B, 2nd Floor, Chan Mia Housing, Mohammadpur, Dhaka.
Lalkhan Bazar
Yahya Tower, 8th floor, 335, CDA Avenue, M.M. Ali Road, Lalkhan Bazar, Chattogram
Hawapara
পাঠাও লিমিটেড, দিশারি ৫৩, হাওয়াপাড়া, (R.N Tower এর পিছনে), সিলেট।
Training Centre Timing
ট্রেইনিং সেন্টারের সময়সূচী
| Training Type | Training Time | WIC Office | Required Documents |
|---|---|---|---|
| Food | 11:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 2:00 PM | |||
| Bike | 10:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 12:00 PM | |||
| 2:00 PM | |||
| 4:00 PM | |||
| 5:00 PM | |||
| Car | 10:00 AM | Banani, Mohammadpur, and Mirpur |
|
| 11:00 AM | |||
| 12:00 PM | |||
| 1:00 PM | |||
| 2:00 PM | |||
| 3:00 PM | |||
| 4:00 PM | |||
| 5:00 PM | |||
| Parcel | 10:00 AM to 4:00 PM | Banani, Mohammadpur, and Mirpur |
|
| প্রশিক্ষণের ধরণ | প্রশিক্ষণের সময় | WIC অফিস | প্রয়োজনীয় ডকুমেন্ট |
|---|---|---|---|
| ফুড | সকাল ১১:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| দুপুর ২:০০ টা | |||
| বাইক | সকাল ১০:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| সকাল ১২:০০ টা | |||
| দুপুর ২:০০ টা | |||
| বিকাল ৪:০০ টা | |||
| বিকাল ৫:০০ টা | |||
| কার | সকাল ১০:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|
| সকাল ১১:০০ টা | |||
| দুপুর ১২:০০ টা | |||
| দুপুর ১:০০ টা | |||
| দুপুর ২:০০ টা | |||
| দুপুর ৩:০০ টা | |||
| বিকাল ৪:০০ টা | |||
| বিকাল ৫:০০ টা | |||
| পার্সেল | সকাল ১০:০০ টা থেকে বিকাল ৪:০০ টা | বনানী, মোহাম্মদপুর ও মিরপুর |
|