Rider Help Center
Rider
- Why have I not received my quest amount/bonus?
- I don’t get any requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a rider? What are the requirements (documents, training time schedule, address)?
- How do I report an issue/complain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Pathao Pay?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- How may I withdraw the amount from Digital Payment wallet?
Cyclist
- I don’t get any requests. What should I do?
- My app is not loading. What should I do?
- The food my customer ordered is not available. What should I do?
- My customer’s number is unreachable. What should I do?
- My customer cancelled the order. What should I do?
- The restaurant ordered from is temporarily unavailable. What should I do?
- What should I do if I accept an order request and the delivery address is more than 3 km?
- I contacted the customer and he asked me take food from a different restaurant.What should I do?
- I contacted the customer and he said he needs the food in short time(less than 30mins).What should I do?
- My customer ordered on Pathao food by mistake. What should I do?
- Customer said he forgot to use the promo code in this order.What should I do?
- The vehicle I use to do the deliveries is not working. What should I do?
- How may I withdraw the amount from Digital Payment wallet?
Captain
- I haven’t received my quest amount/bonus. What should I do?
- I don’t get any ride requests. What should I do?
- I didn’t get the right fare. How can it be adjusted?
- How can I become a captain? What are the requirements?
- How do I report an issue/compain?
- My app is not loading. What should I do?
- How can I update my documents to Pathao?
- How can I use Pathao Pay?
- How do I pay my due balance to Pathao?
- Why is my account suspended? How can I withdraw it?
- I don’t get any requests. What should I do?
- My app is not loading. What should I do?
- How Can I Be A Fleet Partner or Admiral? How can I track the car I have added to Pathao Cars?
- How may I withdraw the amount from Digital Payment wallet?
WIS (Walk In Support)/Training Centers
Banani
2nd Floor, House#12, Road#2/3, Block-F, Chairman bari (Panir Pump - 6)
Dhanmondi
Plot: 530A (Old) & Holding 39A (3rd Floor), Road: 8, Dhanmondi R/A, Dhaka-1205. Behind Sheikh Jamal Football Playground
Nasirabaad
7th Floor, Finley Square, East Nasirabaad, Chattogram - 4210.
Kumarpara
1st Floor, Jhorna Complex House # 16, Block - C Shahi Eid Gaah Road, Kumar Para, Sylhet.
WIS Timing: Every day 9:30 AM to 7:30 PM
WIS Timing: প্রতিদিন সকাল ৯:৩০ থেকে সন্ধ্যা ৭:৩০ পর্যন্ত
Hotline number: 09678100800 (Every day 8:00 AM to 11:00 PM)
Hotline number: ০৯৬৭৮১০০৮০০ প্রতিদিন সকাল ৮:০০ থেকে রাত ১১:০০ পর্যন্ত
Training Centre Timing
| 9:30 to 6:30 | Duration | |
| 09.45 AM - 10.45 AM | Food | 1 Hours |
| 11.00 AM - 12.15 PM | Rides | 1 Hours 15 Minutes |
| 12.30 PM - 01.45 PM | Rides | 1 Hours 15 Minutes |
| 02.30 PM - 03.30 PM | Food | 1 Hours |
| 03.45 PM - 05.00 PM | Rides | 1 Hours 15 Minutes |
| 05.15 PM - 06.30 PM | Rides | 1 Hours 15 Minutes |